If you need assistance performing the steps in this article, contact technical support.In this current technical arena, Microsoft has improved their functionality to make users more clear and precise. If you were able to join the meeting after performing step 2, contact your IT department or system vendor for assistance updating your video card/video capture device drivers. WBX21270 - How Do I Install Meeting, Event and Training Manager?.WBX19806 - How Do I Uninstall Webex Software on Microsoft Windows?.Perform an uninstall/reinstall of the Meeting software, see:.Scroll down to the Basic and High Contrast Themes and choose Windows 7 Basic.Right-click on the Desktop, then choose Personalize.Disable the Aero theme on the computer (Win 7):.
For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support? Note: If you are a meeting attendee, contact Webex Technical Support for assistance diagnosing this issue.If you are a host, schedule a new meeting, go into the Show advanced options, under Meeting Options select Edit meeting options, then uncheck the box for Video.A TV tuner or video capture device may be installed on the computer.Īttempt to start or join the meeting after performing each step.A corrupted meeting software installation.The Webex video component conflicts with the video card or camera installed on the computer.This issue may be caused for the following reasons: System crashes or locks up (freezes) or reboots or browser crashes when attempting to start a meeting. The Webex client has encountered an error and needs to close.
Error: 'ATMGR module has stopped working.' after joining a session. Error: 'the atmgr module has stopped responding' and the Microsoft Send Error Report window appears after joining a meeting. The web browser crashes with error: Internet Explorer has encountered a problem and needs to close. Meeting Manager displays a not responding message or crashes after joining into a Webex session.
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